Shipping policy

Soluna Shipping & Delivery Policy

Mindful Delivery for Your Sanctuary

At Soluna, we believe the journey to creating a peaceful home should be entirely stress-free. We carefully package every order to ensure your items arrive safely at your doorstep, ready to bring comfort and calm to your everyday rituals.

Please review our shipping guidelines below to understand how your package travels from our sanctuary to yours.

🕒 Processing & Handling Times

Before your order ships, it goes through a careful handling and inspection process to ensure everything is perfect.

  • Standard Processing: All orders are processed and prepared for shipment within 2 to 3 business days (excluding weekends and major holidays).

  • High-Demand Drops: During special product launches or festive seasons, please allow up to 4 business days for our small team to mindfully package your items.

  • Tracking Confirmation: As soon as your order leaves our hands, an automated shipping confirmation email containing your tracking link will be sent straight to your inbox.

🚚 Shipping Rates & Estimated Delivery Windows

We ship all packages securely through reliable national carriers (including USPS, UPS, and FedEx).

Shipping Tier Estimated Delivery Time Cost
Standard Ground Shipping 5 – 7 Business Days after processing $5.99 (Or your standard flat rate)
Soluna Sanctuary Shipping 5 – 7 Business Days after processing FREE on all orders over $75.00

Please Note: Delivery windows are estimates. While carriers are highly reliable, occasional weather events, transit delays, or peak shipping seasons can impact exact arrival dates.

📍 Shipping Destinies & PO Boxes

  • Domestic Delivery: We proudly ship to addresses all across the United States.

  • PO Boxes: Yes, we can deliver standard shipping orders to PO Boxes. However, for larger items (like large-scale bedroom tapestries), a physical residential or business address is highly recommended for smooth carrier delivery.

  • International Shipping: At this time, Soluna ships exclusively within the United States as we grow our local community.

📦 Lost, Misdelivered, or Damaged Packages

Your peace of mind is incredibly important to us. If your delivery doesn't go smoothly, we will make it right:

  • Damaged in Transit: If an item arrives broken or damaged, please take a quick photo of the item and its packaging, and email us at support@solunaliving.com within 48 hours of delivery. We will rush a replacement out to you immediately.

  • Marked Delivered but Missing: If your tracking link shows your package was delivered but you cannot find it, please check with neighbors, porch delivery hiding spots, or your local mail carrier first. If it still hasn't turned up after 3 business days, reach out to us so we can assist you in filing a carrier claim.

❓ Have a Shipping Question?

If you need to change a shipping address or have a question about a package currently in transit, our support team is happy to help guide you. Please reach out to us via our Contact Us page or email us directly at support@solunaliving.com.